Who won: Provision of Genesys Cloud Contact Centre

About this contract

Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.

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• ✓Answer against the marking scheme, not the question text — Department for Business and Trade scores each response, so map your evidence to the published criteria and weightings.
• ✓At £133,836.67, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Department for Business and Trade retenders on a cycle. Get matched the day the next one lands and start your draft early.

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