Who won: Provision of Equality Advisory Support Service (EASS)

About this contract

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter.

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• ✓Answer against the marking scheme, not the question text — Cabinet Office scores each response, so map your evidence to the published criteria and weightings.
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