How to win: Provision of Debt Collection Services

About this contract

HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services. HMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services. HMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. The services HMRC may need could include, but aren't limited to: • Managed debt collection services • Debt collection agency services • Debt placement and allocation services • Debt segmentation and treatment strategy services • Customer contact and engagement services • Digital self-service repayment solutions • Affordability assessment services • Open Banking enabled repayment and affordability solutions • Data enrichment and t

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — HM Revenue & Customs scores each response, so map your evidence to the published criteria and weightings.
• ✓At £350,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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