How to win: Provision of Debt Collection Services

About this contract

The Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services. The requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions. The services are required include a ‘prime’ contractor who is FCA regulated. Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA’s to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process. Suppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as: • Enrichment; • Segmentation (based upon customer circumstances and propensity to pay); • Continuous Improvement; • Management Reporting; • Varying customer contact and engagement activities; • Signposting for vulnerable customers; • Resolution of customer’s outstanding debt, or setting up payment plans, dependent on individual customer circumstances. DVLA is seeking feedback from the market to understand current market capability and capacity, explore in

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Driver and Vehicle Licensing Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓At £25,230,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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