Who won: Provision of Customer Experience Platform

About this contract

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

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• ✓Answer against the marking scheme, not the question text — Government Commercial Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓At £999,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Government Commercial Agency retenders on a cycle. Get matched the day the next one lands and start your draft early.

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