How to win: Provision of Arrears Prioritisation and Prevention Software

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Market Engagement - Provision of Arrears Prioritisation and Prevention Software The London Borough of Barking and Dagenham (LBBD) will be procuring for a data analytics partner to provide an arrears and prevention software. The service required is a cloud-based income management platform which will be given transactional data extracts from our internal Housing Management System Capita Open. The data will then be used to optimise the Council's rent collection, reduce arrears, and manage tenant debts. The platform will also need to analyse rent transaction data and accurately forecast which tenants are likely to fall into arrears thus allowing housing officers to take proactive actions and intervention early. Key requirements: • Data analysis: analyses data to create a prioritised list of cases, enabling officers to focus on the highest-risk tenants first. • Arrears reduction: proactively identify and communicate rent arrears to tenants prompting early actions which should in turn significantly reduce the volume of arrears and show a reduction in rent arrears resulting in fewer evictions, and more sustained tenancies. • Operational Efficiency due to Intelligent automation: automate

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• ✓Answer against the marking scheme, not the question text — London Borough of Barking and Dagenham Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 1 June 2026 and a strong bid takes iteration.

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