Who won: Provision of an IT Service Management (ITSM) system for SCW 2026

About this contract

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the provision of an IT Service Management (ITSM) system to TOPdesk UK Limited. This requirement has been procured via Government Commercial Agency (GCA) G-Cloud 14 Framework Agreement (RM1557.14) Lot 2: Cloud Software.

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• ✓Answer against the marking scheme, not the question text — NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT scores each response, so map your evidence to the published criteria and weightings.
• ✓At £126,732, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT retenders on a cycle. Get matched the day the next one lands and start your draft early.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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