Who won: PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030

About this contract

YHG requires software that uses internal data sources from multiple systems to call former tenants using a local call number and control the calling hours, speed and routing. This is to enable the Income Team to persue former tenant rent arrears and aid debt recovery. YHG have completed a call off from G Cloud 14 RM1557.14 to award this contract to Voicescape Limited.

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• ✓Answer against the marking scheme, not the question text — Your Housing Group Ltd scores each response, so map your evidence to the published criteria and weightings.
• ✓At £305,958.63, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Your Housing Group Ltd retenders on a cycle. Get matched the day the next one lands and start your draft early.

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