How to win: Prj_16026 - Tribunal Clerks

About this contract

The Ministry of Justice, on behalf of HM Courts & Tribunals Service (HMCTS), is procuring a managed service for the provision of tribunal clerking (Tribunal Assistant) services to support the effective delivery of tribunal hearings. The service will support in-person tribunal hearings across England, including those held in hospitals and community venues, where administrative support is required to enable tribunal panels to operate effectively and minimise the risk of delays or adjournments. The requirement is demand-led and will require the supplier to provide a flexible and scalable workforce model, deploying suitably trained and vetted Tribunal Assistants to support hearings across a geographically dispersed estate, including at short notice. The scope of services will include: Provision of clerking support at tribunal hearings, including coordination of attendees, preparation of hearing rooms, document handling and general administrative support; Management and deployment of a workforce pool to meet variable demand, including short-notice requirements; Support for hybrid hearings, including administration of equipment and remote access arrangements where required; Provision of

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Ministry of Justice scores each response, so map your evidence to the published criteria and weightings.
• ✓At £1,800,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 29 July 2026 and a strong bid takes iteration.

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