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This direct award procurement is a concession contract to continue the existing prisoner telephony service (‘PTS’) for the prisons in England and Wales which are run by HM Prison and Probation Service. The PTS is currently provided by British Telecommunications Limited (company number 01800000) (‘BT’) and has been for several years. The ability for prisoners to maintain relationships with family and friends is critical as it contributes to prisoners’ wellbeing, order and discipline, rehabilitation, and a reduction in the likelihood of reoffending. The main communication channel in use currently is voice telephone calls via the PTS. PTS is a critical service which allows prisoners to make phone calls to approved contact numbers using a unique personal identification number (PIN). The PTS scope includes use of in-cell phones, wing phones, mobile PIN phones and staff to cell phones. This direct award, known as the Bridging Agreement, will bridge the period between 1 June 2027 (the current contract expires on 31 May 2027) up to 30 November 2031, which is the period required to enable governing, procuring, mobilising, testing and transitioning to the replacement next generation comm
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