Who won: Prisoner Telephony Services – Bridging Agreement

About this contract

This direct award procurement is a concession contract to continue the existing prisoner telephony service for the prisons in England and Wales which are run by HM Prison and Probation Service. The Bridging Agreement is drafted as an extension/contract change notice to the current PTS contract. The prisoner telephony service (PTS) is currently provided by British Telecommunications Limited (company number 01800000) (BT) in the prisons in England and Wales which are run by HM Prison and Probation Service and has been for several years. The ability for prisoners to maintain relationships with family and friends is critical as it contributes to prisoners’ wellbeing, order and discipline, rehabilitation, and a reduction in the likelihood of reoffending. The main communication channel in use currently is voice calls, provided by the PTS. PTS is a critical service which allows prisoners to make phone calls to approved contact numbers using a unique personal identification number (PIN). The PTS scope includes use of in-cell phones, wing phones, mobile PIN phones and staff to cell phones. This direct award, known as the Bridging Agreement, will bridge the period between 1 June 2027 (the

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Ministry of Justice scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Ministry of Justice retenders on a cycle. Get matched the day the next one lands and start your draft early.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources