How to win: Port of Dover - Customer Experience Consultant Framework

A services contract from Dover Harbour Board. Below: what it involves and how to write a winning bid for it.

Buyer

Dover Harbour Board

Closing date

17 September 2026

About this contract

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

How to win contracts like this

✓Answer against the marking scheme, not the question text — Dover Harbour Board scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓Start early: it closes 17 September 2026 and a strong bid takes iteration.

Draft a winning bid for this — with AI

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Related resources

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