Awarded contract

Who won: Passenger Assist Contact Handling

A services contract from TRANSPORT FOR LONDON, worth £100,000. Below: what it involves and how to write a winning bid for it.

Buyer

TRANSPORT FOR LONDON

Value

£100,000

Published

10 August 2026

About this contract

This is an awarded Call-Off contract to Journeycall Limited following a Call-Off competition through TfL95743 Framework Lot B - Contact Handling Services for TfL's Passenger Assistance Contact Handling Services.

Who won contracts like this

✓Answer against the marking scheme, not the question text — TRANSPORT FOR LONDON scores each response, so map your evidence to the published criteria and weightings.
✓At £100,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but TRANSPORT FOR LONDON retenders on a cycle. Get matched the day the next one lands and start your draft early.

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