How to win: Overseas Debt Collection

About this contract

Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are •to collect ICR debt and/or •to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the contract for 3 months to finalise transition to the new supplier, new termination date 31/03/2026. No change in value Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: This is to manage customers with an existing payment arrangements to transition to SLC and reduce the risk of the arrangement breaking down.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Student Loans Company scores each response, so map your evidence to the published criteria and weightings.
• ✓At £2,500,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 31 March 2019 and a strong bid takes iteration.

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