How to win: Outsourced ICT Infrastructure Management and associated Services

About this contract

The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation. b. Service Management functions End‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management. c. Workplace & End‑User Services User Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities. d. Infrastructure Services Management of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services. e. Networking Services Provision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installatio

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Worcestershire Acute Hospitals NHS Trust scores each response, so map your evidence to the published criteria and weightings.
• ✓At £49,999,999, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 25 September 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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