Who won: Out of Hours Service

About this contract

The services provided will either be a fully out-sourced solution to deliver all reactive maintenance works or as a top up service to existing in house teams. The Supplier shall provide a comprehensive Out of Hours (OOH) emergency response service on behalf of Cornerstone Housing Ltd. The service includes emergency call handling, repairs triage, dispatch of operatives, and delivery of make-safe works during all non-core operational hours, including evenings, weekends, and public holidays. The Supplier will operate a dedicated call-handling function capable of identifying emergencies, Category 1 hazards (HHSRS), and risks associated with damp and mould in accordance with Awaab's Law. The Supplier will ensure timely responses, including meeting required attendance times, providing temporary solutions where essential services are disrupted, and escalating high-risk cases. Works include - but are not limited to - dealing with loss of heating/hot water, dangerous electrical faults, major leaks, security breaches, uninhabitable conditions, and other health and safety hazards. All attendances must include appropriate risk assessment, photographic evidence, and accurate documentation. The

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• ✓Answer against the marking scheme, not the question text — CORNERSTONE HOUSING LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for works work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar works contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but CORNERSTONE HOUSING LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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