Who won: Out of Hours Phone Service

About this contract

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Housing Solutions scores each response, so map your evidence to the published criteria and weightings.
• ✓At £75,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Housing Solutions retenders on a cycle. Get matched the day the next one lands and start your draft early.

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