Who won: Ostara Care Call

About this contract

Newcastle City Council (NCC) requires a telecare system to support its Ostara service, enabling residents across Newcastle to stay safe by triggering emergency alerts, typically activated by events detected through installed equipment. The system is designed to promptly notify contact centre staff, allowing them to identify and respond quickly to urgent or emergency situations within a resident's home. All future opportunities will be advertised via Open: https://www.open-uk.org/ and suppliers must be signed up to the Central Digital Platform.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Newcastle City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Newcastle City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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