How to win: NHS Digital Citizen Development

About this contract

Digital Citizen covers 3 core products, NHS App, NHS.uk and NHS Login as well as support products such as NHS Proxy and support functions including Citizen Experience. The contract will provide support capability for NHS Proxy and ii) National Digital Channels User Insight capability. Additional work across other Digital Citizen products may also be required during the life of the contract. 1. The National Proxy Service (NPS) • Programme is establishing a secure, scalable mechanism to manage proxy relationships for NHS digital services. This will allow parents and carers to carry out health maintenance activities (booking/managing appointments, repeat prescriptions, records access etc) for someone they care for through digital services like NHS App. NPS multiplies the benefits of NHS App many times over. • Is a service currently in development and initial pilot that will enable proxies and patients to easily request proxy access from their GP through digital channels, support GPs in making informed decisions on granting proxy access, enable proxies to use proxy relationships across systems and settings and increase digital access for all. 2. National Digital Channels (NDC) - User

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — NHS England scores each response, so map your evidence to the published criteria and weightings.
• ✓At £40,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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