Who won: New Lodge Background Support Services

About this contract

Joseph Rowntree Housing Trust (JRHT) is seeking to appoint a suitably experienced care provider to deliver 24-hour, seven-day-a-week ad hoc and background support services at New Lodge Extra Care Housing Scheme in New Earswick, York. New Lodge is a purpose-built extra care scheme comprising 105 apartments, of which approximately 70% are occupied by tenants and 30% by shared owners. The scheme enables residents to live independently while having access to on-site background and emergency support when required. JRHT currently directly employs staff to provide the background support service and individual planned packages of regulated care. Following a review of its care services, JRHT intends to appoint a third-party provider to deliver specified elements of the background support service. The appointed provider will be required to maintain an on-site presence 24 hours a day, seven days a week. The services include: •immediate response to emergency alarm cords and pendants; •out-of-hours security checks and an on-site overnight presence; •out-of-hours contractor liaison and reporting of emergency repairs; •checks on equipment and alarms within residents’ homes; •emergency respons

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