How to win: Net Promoter Score

About this contract

Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders. By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management. Our key stakeholders are: • Mainstream banks • Challenger banks • Non-bank lenders • Insurers, Brokers and Distributors • Investors • CDFIs (investees and others) • Credit Unions (recipients of grant and other funding and support) • Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA) • Civil society organisations (eg Scope, SEA) • Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?) We aim to repeat this survey every two years.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — FAIR4ALL FINANCE LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 7 August 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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