How to win: Mystery Shopping Market Research for TransPennine Trains Limited

About this contract

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Transpennine Trains Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓At £375,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 21 July 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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