Who won: Mobile and Fixed Line Telephony Services

About this contract

The Council has awarded a contract for the provision of mobile and fixed telephony services via a direct call-off from the Crown Commercial Service (CCS) Network Services framework. The services support critical corporate and frontline operations, including high-volume inbound contact, out-of-hours provision, and mobile connectivity for approximately 3,500 staff. The award ensures continuity of service, delivers value for money, and aligns mobile and fixed telephony under a single supplier group, reducing operational risk and improving service efficiency.

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• ✓Answer against the marking scheme, not the question text — Caerphilly County Borough Council scores each response, so map your evidence to the published criteria and weightings.
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