Who won: Microsoft Unified Support

About this contract

Microsoft Unified Support provides a single, consistent support model across Microsoft services, including Azure, Microsoft 365, Entra, Fabric, Power Platform. This enables faster resolution of complex incidents and improved service continuity. In a national policing and managed services context, where platform availability and security are critical, having direct access to Microsoft engineers reduces risk during major incidents and supports proactive issue prevention. It also ensures alignment with Microsoft best practices and provides a structured escalation path for critical workloads, which is particularly important given the scale and sensitivity of the services being delivered.

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• ✓Answer against the marking scheme, not the question text — POLICE DIGITAL SERVICE scores each response, so map your evidence to the published criteria and weightings.
• ✓At £100,892.57, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but POLICE DIGITAL SERVICE retenders on a cycle. Get matched the day the next one lands and start your draft early.

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