Who won: Microsoft Unified Support

About this contract

Advanced proactive and reactive support for its Microsoft technology estate, including business applications, servers, Microsoft 365 and Azure services. The service provides defined response arrangements for critical incidents, specialist technical assistance and access to escalation routes where issues cannot be resolved through standard support channels.

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• ✓Answer against the marking scheme, not the question text — Sheffield City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £773,048, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
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