Who won: Microsoft Support

About this contract

Wales & West Utilities Limited have utilised its parent company's group agreement with Microsoft migrated various business application workloads to the cloud. Additionally, through the agreement there has been investment in Workplace Services technology in the form of Microsoft 365 and other components. As an CNI organisation, these platforms and application require higher levels of support than what is provided by standard support.

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• ✓Answer against the marking scheme, not the question text — Wales & West Utilities Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
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