How to win: Microsoft Business Central Delivery and Support Partner

About this contract

This procurement relates to the appointment of an accredited Microsoft Solutions Partner (with Microsoft Business Applications accreditation) to provide specialist support, maintenance, development, enhancement and consultancy services for the Department’s core finance system, based on Microsoft Dynamics 365 Business Central (currently hosted on-premises within Azure Cloud, with a future roadmap to migrate to the SaaS platform). The contract is intended to ensure the ongoing stability, performance, resilience and evolution of this business-critical platform and its associated Microsoft technology estate. The Supplier shall possess the technical expertise and capability to support, maintain and develop the wider Microsoft application environment, including Microsoft Dynamics 365 Business Central, Microsoft SQL Server databases, integration services, Power Platform, Copilot, Logic Apps and associated Microsoft technologies. The scope of the requirement includes the provision of 2nd and 3rd line support services delivered against agreed service levels and key performance indicators (KPIs), including incident response and resolution times based on the priority and severity of incidents

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Department for Education scores each response, so map your evidence to the published criteria and weightings.
• ✓At £6,750,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources