How to win: Market Engagement Provision of Residential Building Manager Services 2026

About this contract

The Makers and Otto are preparing to undertake a procurement exercise to appoint a high-calibre Service Provider to manage two developments, delivering integrated, “hotel-quality” facilities and property management services. It is anticipated that interested organisations (Service Provider) will be able to demonstrate relevant expertise and experience in managing non-social, multi-tenure residential environments, including the long-term maintenance and management of significant residential and commercial assets, while fostering positive community and resident satisfaction. The model Service Provider will demonstrate a commitment to: proactive asset and property management; efficient, high-quality and customer-focused service delivery; effective management of multi-tenure environments; maintaining and enhancing the long-term value and condition of the assets; fostering positive relationships with residents, occupiers and other stakeholders; and the seamless integration of a “soft landing” approach to service mobilisation and ongoing management. The Makers and Otto wish to understand from leading market providers how the desired outcomes for the service might best be achieved and are

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — MAKERS MANAGEMENT COMPANY LTD scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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