Who won: Managed Service Provider and Associated Services Procurement

About this contract

Glen Oaks are looking for a Managed Services Provider (MSP) to fully manage their IT, comms, cyber and telephony. Most software is hosted on site; however, the plan is to migrate most systems to the cloud within the next 18 to 24 months. Users will be requested to contact the new supplier directly managing all calls with guidance provided by the in-house team. This is a four year contract.

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• ✓Answer against the marking scheme, not the question text — Glen Oaks Housing Association scores each response, so map your evidence to the published criteria and weightings.
• ✓At £360,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Glen Oaks Housing Association retenders on a cycle. Get matched the day the next one lands and start your draft early.

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