Who won: LGS/Q/001/2026 - Telephone Service Desk Support

A public sector contract from Middlesbrough Council. Below: what it involves and how to write a winning bid for it.

Buyer

Middlesbrough Council

Published

14 August 2026

Region

UKC12

About this contract

LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)

Who won contracts like this

✓Answer against the marking scheme, not the question text — Middlesbrough Council scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Middlesbrough Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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