How to win: Leadership Development to Support Engagement and Learning for Harmed Families

About this contract

NHS England is seeking to appoint a supplier to design, deliver and evaluate a pilot Executive Leadership Development Programme focused on improving proactive engagement and support for patients and families who have experienced harm within NHS services. This procurement responds to findings from national maternity and neonatal investigations, which have highlighted systemic challenges in communication, compassion, openness, and organisational culture when harm occurs. The programme aims to strengthen leadership capability in trauma-informed and restorative approaches, enabling earlier, more meaningful engagement with harmed families and embedding a culture of learning, transparency, and accountability across NHS organisations. The appointed supplier will work collaboratively with NHS England, NHS Trusts, and individuals with lived experience to co-design a high-quality training programme tailored to senior leaders, including Chief Executives, Chairs, executive directors, and senior clinical and non-clinical leaders. The programme will focus on developing key leadership behaviours, including compassionate communication, early engagement, and openness following adverse events. Th

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — NHS England scores each response, so map your evidence to the published criteria and weightings.
• ✓At £260,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 6 July 2026 and a strong bid takes iteration.

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