Who won: Language Interpretation and Translation Services

About this contract

Description The Service Provider shall provide the following Language Services to the Council during the Contract Period 01/01/2026 - 31/01/2027: 1. On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council. 2. Pre Booked Telephone Interpreting: Telephone interpreting arranged in advance in accordance with the Council's requirements. 3. Pre Booked Video Interpreting (spoken): Video interpreting for spoken languages, delivered on a platform that meets the Council's operational needs. 4. Pre Booked Video Interpreting (non spoken): Video interpreting for non spoken languages, including British Sign Language and related communication methods. 5. Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses. 6. Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurat

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