Who won: ITSM Renewal and Expansion

About this contract

A cloud-based IT Service Management (ITSM) solution with integrated service desk functionality, aligned to established ITSM policies and processes through an intuitive, no-code interface. The solution incorporates flexible, ITIL aligned processes and a CMDB with out of the box automation, supported by an experienced in-house ITSM team.

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• ✓Answer against the marking scheme, not the question text — GREENSQUAREACCORD LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓At £236,613, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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