Who won: Irregular Migration Management Services (IMMS) Lot 1 - Operator Services

About this contract

The Authority conducted a procurement exercise for the provision of Operator Services at the Manston Reception Centre and associated Disembarkation Point(s) in Kent. The appointed Operator Services Provider is responsible for supporting with the registering of Service Users into the UK immigration system and delivery of operational services from disembarkation through to dispersal. A comprehensive specification was provided within the tender documentation. Submitted proposals were evaluated against criteria covering quality, social value, and price. The contract is awarded for an initial term of 6 years with an option to extend for up to an additional four 12-month periods. The contract is fully flexible, with the awarded contract value representing the maximum potential cost over the full 10-year term. In line with Government policy, usage is expected to decrease over time, which will result in corresponding reductions to both the duration and overall value of the contract. The award criteria were based on a combination of price and quality, evaluated using a Price per Quality Point (PQP) methodology. This included a 10% quality weighting allocated specifically to

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