How to win: Integrated Core Systems (ICS)

About this contract

North West Ambulance Service NHS Trust ("the Trust") is preparing to undertake a procurement for a single Computer Aided Dispatch (CAD) system supporting 999, 111 and Non-Emergency Patient Transport Services (NEPTS), together with an Electronic Patient Record (EPR) solution for frontline clinicians and clinicians treating patients remotely. The EPR may be provided either as a fully integrated element of the CAD system or as a separate, interoperable solution. The scale and scope of this requirement represent a significant opportunity for the health systems market to contribute to the unification of emergency care services within a coherent framework, supporting operational efficiency and improved patient outcomes. Before initiating any procurement, the Trust intends to engage with the market to discuss a range of key topics, including those criteria considered critical to the success of any future procurement. The Trust is conducting preliminary market engagement to: • Test the feasibility of requirements • Understand delivery models • Understand record management and privacy monitoring capabilities • Refine our procurement strategy • Refine cost estimates and timelines • Develop o

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — NORTH WEST AMBULANCE SERVICE NHS TRUST scores each response, so map your evidence to the published criteria and weightings.
• ✓At £19,300,000, expect quality and social value to carry a large share of the score — price alone rarely wins goods work.
• ✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 29 July 2026 and a strong bid takes iteration.

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