Awarded contract

Who won: Implementation of Amazon Connect Platform Licence

A services contract from Royal Borough of Kensington and Chelsea, worth £550,000. Below: what it involves and how to write a winning bid for it.

Buyer

Royal Borough of Kensington and Chelsea

Value

£550,000

Published

14 July 2026

About this contract

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

Who won contracts like this

✓Answer against the marking scheme, not the question text — Royal Borough of Kensington and Chelsea scores each response, so map your evidence to the published criteria and weightings.
✓At £550,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Royal Borough of Kensington and Chelsea retenders on a cycle. Get matched the day the next one lands and start your draft early.

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