Who won: ICT Managed Services Procurement

About this contract

This procurement has been initiated as the current ICT Managed Service contract is due to expire in November 2026. The Trust will have had a fully managed ICT service for 10 years by the time the current contract expires. Although the Trust is broadly happy with the current service model, it would like to explore if there are more flexible approaches to delivery while still maintaining the balance of onsite vs remote activities. The expectation is that the new contract will go live in October 2026 with a short handover period with the existing contract to smooth the transition. The Trust has no internal ICT resource, so the supplier is expected to act as the Trust's primary ICT partner. The procurement will include, but is not limited to, the following. • Service Desk operating 8:0-16:30 as a minimum • Technical Support (tier 2/3 support) to operate during the same time periods • On-site Support - support across all sites based on need and clearly identified priorities • Network Management - wired and wireless networks • Cyber Security Management - including management of risk and adherence to DfE Cyber Security Standards • Operations Management - management of Trust servers, bot

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