Who won: Hybrid Mail

About this contract

Hybrid Mail consolidates NCC's fragmented outbound mail, cuts postage costs, reduces manual handling, and accelerates digital adoption. It supports BEST modernisation goals, improves resident experience, and reduces environmental impact while enabling large-scale digital suppression over the next five years. This is a 3-year contract to Xerox Ltd, covering the period 1st July 2026, to 31st August 2029, including a further 2-year extension option subject to performance, at a total cost of between £0 - £2,751,580, under the CCS Postal Services & Solutions (RM6280 ) Framework Agreement. There is no guarantee of spend. The Call-Off Charges are an estimation only based on current trends. The actual spend will be dependent on the actual usage, volumes and hybrid mail optimisation (shift to digital from decentralised to centralised) and any changes to postal rates by the Post Office.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Northumberland County Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Northumberland County Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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