Who won: HR Helpdesk Implementation Partner

About this contract

The implementation partner will work closely with NH internal teams to lead a project for delivering the enhanced HR experience platform and employee relations case management system as part of the PFP platform. This will replace the current ticketing set up for HR Services and Casework in Service Cloud with the same functionality within HR Helpdesk.

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• ✓Answer against the marking scheme, not the question text — National Highways Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓At £349,500, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but National Highways Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

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