How to win: Housing Repairs and Maintenance Framework

About this contract

Bury Council is seeking to establish a Housing Repairs and Maintenance Framework to support the management and upkeep of approximately 8,500 residential properties. The framework will deliver a comprehensive range of responsive, planned (including capital works) and cyclical maintenance services to ensure that all properties are safe, compliant with statutory requirements, and maintained to a high standard for tenants. Bury Council is committed to delivering a customer-focused service, with performance measured against defined service levels including emergency, urgent, and routine response times, first-time fix rates, tenant satisfaction, and compliance targets The framework will operate in accordance with the Council's service standards, including 24-hour emergency response, urgent repairs within 5 working days, routine repairs within 20 working days, and delivery of planned works within agreed programmes (typically up to 50 working days), alongside a 24/7/365 emergency call-out provision. Performance will be actively monitored against key performance indicators, including first-time fix rates, average response times, and tenant satisfaction levels exceeding 90%, ensuring a high-

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Metropolitan borough of Bury scores each response, so map your evidence to the published criteria and weightings.
• ✓At £16,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 16 July 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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