Who won: HOUSING AND ASSETS SATISFACTION SURVEYS

About this contract

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Hounslow scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but London Borough of Hounslow retenders on a cycle. Get matched the day the next one lands and start your draft early.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources

Similar contracts