Who won: Housing 21 - Call Monitoring

About this contract

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Housing 21 scores each response, so map your evidence to the published criteria and weightings.
• ✓At £14,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Housing 21 retenders on a cycle. Get matched the day the next one lands and start your draft early.

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