Who won: HOS0069 - Digital Delivery Partner Work Page A

About this contract

The Housing Ombudsman (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. To help define the requirements and understand the potential of a new suite of digital tools, HOS require the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.

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• ✓Answer against the marking scheme, not the question text — HOUSING OMBUDSMAN scores each response, so map your evidence to the published criteria and weightings.
• ✓At £249,250, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but HOUSING OMBUDSMAN retenders on a cycle. Get matched the day the next one lands and start your draft early.

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