Who won: Horizon Replacement Services - Replacement Service Provider

A services contract from Post Office Limited. Below: what it involves and how to write a winning bid for it.

Buyer

Post Office Limited

Published

25 September 2026

About this contract

This UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established

Who won contracts like this

✓Answer against the marking scheme, not the question text — Post Office Limited scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Post Office Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

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