Who won: Fulfilment Services for The Salvation Army

About this contract

The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: • Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). • Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). • Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. • Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. • Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. • Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. • Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required.

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• ✓Answer against the marking scheme, not the question text — The Salvation Army scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for Postal and telecommunications services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar Postal and telecommunications services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but The Salvation Army retenders on a cycle. Get matched the day the next one lands and start your draft early.

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