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The contract covers the provision of integrated financial and administrative services to support the Customer’s operational finance functions. The Contractor shall deliver end-to-end transactional processing, accounting, reporting, and system support services, as detailed below. The Contractor is responsible for the delivery of the following core service components: Purchase to Pay (P2P): Provision of a fully managed Purchase to Pay service, including purchase order generation and dispatch, invoice processing, payment administration, and supplier account management. The service includes electronic receipting of goods and services, invoice scanning, digital storage and archiving, and workflow-based invoice authorisation. A central helpdesk will be available to resolve Accounts Payable queries. Order to Cash (O2C): Provision of Order to Cash services, including the creation of sales orders, issuance of invoices and credit notes, and the receipt and allocation of customer payments. The Contractor will also provide debt management services in accordance with its established policy. Accounting to Reporting – General Ledger: Maintenance of accounting records up to trial balance, includin
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