Who won: External Call Handling Service

About this contract

Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Halton Housing scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Halton Housing retenders on a cycle. Get matched the day the next one lands and start your draft early.

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