Who won: Extension of Road User Charging Enforcement Operations Services (EOps)

About this contract

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Enforcement Operations (EOps) services supporting Road User Charging (RUC). The EOps contract provides: - processing Penalty Charge Notices; - multi-channel customer interactions; and - regulatory compliance and interfaces with business operations systems and other RUC systems. The services operate within TfL's live RUC environment and form part of a highly complex and integrated operational ecosystem, supporting critical public-facing and statutory functions including charging, enforcement, and customer account management. This award enables service continuity while TfL undertakes a competitive procurement for a future combined Business and Enforcement Operations (BEOps) contract and ensures sufficient time for procurement, mobilisation, system integration, testing, and safe transition. In accordance with the Procurement Act 2023, a mandatory standstill period of 8 working days applies. The Authority will not enter into the contract before the end of this standstill period. The extension

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