Who won: Extension of Road User Charging Enforcement Operations Services (EOps)

A public sector contract from Transport for London. Below: what it involves and how to write a winning bid for it.

Buyer

Transport for London

Published

18 June 2026

Region

UKI41

About this contract

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Enforcement Operations (EOps) services supporting Road User Charging (RUC). The EOps contract provides: - processing Penalty Charge Notices; - multi-channel customer interactions; and - regulatory compliance and interfaces with business operations systems and other RUC systems. The services operate within TfL's live RUC environment and form part of a highly complex and integrated operational ecosystem, supporting critical public-facing and statutory functions including charging, enforcement, and customer account management. This award enables service continuity while TfL undertakes a competitive procurement for a future combined Business and Enforcement Operations (BEOps) contract and ensures sufficient time for procurement, mobilisation, system integration, testing, and safe transition. In accordance with the Procurement Act 2023, a mandatory standstill period of 8 working days applies. The Authority will not enter into the contract before the end of this standstill period. The extension

Who won contracts like this

✓Answer against the marking scheme, not the question text — Transport for London scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Transport for London retenders on a cycle. Get matched the day the next one lands and start your draft early.

Draft a winning bid for this — with AI

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Start free →

Related resources

AI bid writing software →How to win government contracts →How to write a winning bid →

Similar contracts

Escalator Programmable Logic Controllers, Drives, inverters and interfacesTransport for London · £18,061,649 E Scooters Trial Phase 3Transport for London · awarded Escalator Programmable Logic Controllers, Drives, inverters and interfacesTransport for London · £18,061,649 DLR TEx - Cadent Gas Feasibility and Options StudyTransport for London · awarded Engineering Vehicles - Strip and Spray and Bogie Overhaul for General Purpose (GP)Transport for London · £575,000 OHLE Inspections and Maintenance resources for Elizabeth line and TramsTransport for London · awarded