Who won: Extension of Road User Charging Enforcement Operations Services (EOps)

A public sector contract from Transport for London. Below: what it involves and how to write a winning bid for it.

Buyer

Transport for London

Published

11 June 2026

Region

UKI41

About this contract

Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems services in support of Road User Charging (RUC): (1) the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and (2) the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems. TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the replacement before the current contracts expire on 25 September 2026. TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replacement soluti

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✓Answer against the marking scheme, not the question text — Transport for London scores each response, so map your evidence to the published criteria and weightings.
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