How to win: Establishment of Framework for Mediation Service– External Conflict Resolution

About this contract

ICRIR wishes to establish a call-off framework/contract for the provision of independent external workplace mediation and conflict resolution services. The service will provide access to suitably qualified and experienced mediators to support the early resolution of workplace disputes, employee relations issues and conflict situations. The arrangement will operate on an as-required basis with no guarantee of work, enabling the organisation to access specialist mediation expertise only when required. The contract will support positive employee relations outcomes, reduce the risk of escalation into formal procedures, and provide value for money through a flexible, demand-led service model.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Independent Commission for Reconciliation and Information Recovery scores each response, so map your evidence to the published criteria and weightings.
• ✓At £40,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 30 November 2026 and a strong bid takes iteration.

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